Submit your request
Fill out the form and submit it. You'll receive a ticket number you can use to follow up.
What each type means
Request. Ask for information or exercise your rights over your data.
Complaint. Dissatisfaction with the service you received.
Claim. Something didn't go as agreed.
Suggestion. An idea to improve.
Compliment. Something you liked.
Response times
| Type | Deadline |
|---|---|
| Inquiries about your personal data | Up to 10 business days. If that's not possible, we'll tell you why and respond within 5 more business days at most. |
| Claims about your personal data | Up to 15 business days. If that's not possible, we'll tell you why and respond within 8 more business days at most. |
| Requests, complaints and claims about our services | Up to 15 business days. |
| Suggestions and compliments | We read every one and reply when applicable. |
Personal data deadlines are those set by Ley 1581 de 2012 (articles 14 and 15). Days are counted from the business day after we receive your complete request.
If you're not satisfied
You can contact the Superintendencia de Industria y Comercio (SIC), Colombia's consumer and personal data protection authority, at sic.gov.co. For personal data matters, you must first have exhausted the claim process with us.